How to refund if damage or loss occurs in transit of products

Our staff Kamei introduced "How to refund if damage or loss occurs in transit of products" for you. The article is here! Let's check it soon!

In the event that there are damages, contamination, loss, misdelivery or initial malfunction in the delivered items, we will normally correspond by issuing a refund via PayPal or by giving you points that you can redeem at SUPER DELIVERY.

(Please note that we are not able to accept the refund request by the customers' reasons.)

Refund Process

1) Contact us from the following online form within 14 days after receipt.

2) Upload required documents
・A photo of exterior box at the time of delivery
・Invoice (with the page containing damaged items)
・Two photos that show the breakage/contamination status of the products
・SD item code and number of broken/foul/lost items
・Detailed explanation about damage, contamination, loss

3) Select refund method
・SD Points
・PayPal (Please specify the email address that you will receive the refund)
・We may issue a refund by the original payment method.

4) After checking the above information, we will issue a refund.

5）We will contact you with the registered email address to inform you of the completion of the refund process.

About Refund Amount and Refund Date

Regardless of the original payment method, we normally issue a refund by SD Points or PayPal.
The refund amount will be the amount of product price and Shipping & Handling Fee. However, if there is no shipping cost difference, only the product price will be refunded.

1.Refund with SD Points
After confirming the document, we will give you SD points within 3 business days.

2.Refund via PayPal
After confirming the document, we will issue a refund within 2 weeks.

How to apply for a refund

Step1

First, please login to super delivery. Then click "Returns & Refunds" in the upper right "Help".

Step2

After confirming the items in the web page, click on "Refund Request Form" to enter the application form page.

Step3

First choose "Damaged/lost/wrong" based on the problem you are experiencing.

The application form will vary according to the item you choose. The following example shows the application form after clicking "Damaged". Enter the items that must be filled in and click "Confirm" to apply.

*1 A photo of exterior box at the time of delivery
*2 Two photos that show the breakage/contamination status of the products

*3 Invoice (with all page containing damaged items)

Step4

After checking the above information, we will issue a refund.
We will contact you with the registered email address to inform you of the completion of the refund process.

Notes

*SD Points can be used when you choose a credit card for the payment method.
*Foreign exchange conversion fee and receipt fee will be borne by the customer.
*Due to the foreign exchange rates, differences may occur between the original payment amount and the refund amount.
*The maximum refund amount for one order is the original payment amount in Japanese Yen.
*We are not able to refund the costs other than what we charge, such as customs duties, value added tax, or consumption tax of your country.
*Please note that we are not able to issue a refund in the following cases:
　・When the required documents are insufficient.
　・When we do not receive your refund request within 14 days after delivery.
　・When the damage is expected to occur due to the characteristics of the product.

Finally

The most fear of overseas shopping is the transport process damage, if we can not fully guarantee the interests of users will not be able to get your trust. At this point, we are committed to actively handle your application and safeguard the interests of users. After reading this article, you can rest assured, right? So, you can enter SUPER DELIVERY to buy the product now!

Go to SUPER DELIVERY